Parkwood Connect - Client Support

Parkwood Connect is our online customer support center.
Home owners can login to make & track service requests, 24/7.

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Should any unexpected problem arise with your new home, we make it a priority to get it fixed, fast. Once a request is made, your Service Coordinator will contact you within one to three business days to help make whatever’s wrong, right again.

#129, 625 Parsons Road SW, Edmonton, AB  T6X 0N9  |  Ph. 780.436.8118  |  Toll Free. 1.877.436.8118

The Building Process

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Since we personally know all of our customers by name, we can ensure that your Parkwood home is built with you in mind, in a timely, straightforward and professional manner.

The personalized service you receive throughout your home building process, with your Area Sales Manager, Interior Designer, Construction Coordinator and Warranty Personnel, ensures that your home is built the way you want it.


1. Select Your Home

Once you’ve chosen your home style and location with your Area Sales Manager, they will help you obtain mortgage financing with one of our approved financial institutions. As well, they will discuss with you any additional design requirements you may want to consider for your new home.


2. Deposit & Purchase Agreement

Upon selection of your home design, a deposit will need to be made, together with the signing of a Purchase Agreement.


3. Setting Up Your Mortgage

Once your agreement has been accepted, your mortgage paperwork will need to be completed and submitted by your financial institution.


4. Personalize Your Home (Exterior)

Book an appointment to visit our state of the art Design Studio and select the finishing features for the exterior of your home with our accredited Interior Design Consultant. We offer a 2 hour exterior home consultation; choose your colors, stone, window grills and then customize the exterior with magnificent, professionally designed detailing.


5. Construction Orientation

Once your house plans are drawn, you will meet with the Areas Sales Manager, Sales Manager and Construction Coordinator to go through the plans in detail, ensuring your home is exactly to your liking.


6. Personalizing Your Home (Interior - The Fun Part)

In addition to the exterior appointment, we offer a 3 hour design consultation to help you select your interior finishing features such as paint colors, cabinets, flooring, countertops, lighting and fixtures.


7. Electrical Selection

Meet with the Electrician to choose your lighting and electrical options. A Structural Wiring consultant will help you select your low voltage requirements.


8. Hard Hat Visits

You will enjoy the following onsite visits with: the Electrician to review your electrical installation, the Field Supervisor for a framing tour. Additional pre-scheduled visits are available with the Area Sales Manager.


9. Completion Date

The completion date will be confirmed via letter, 45 days before possession.


10. Final Legal Documents

The legal documents and final statement of adjustments are drawn. This will notify you of any funds you will need to bring to the final signing with the lawyers. If you use our Lawyer, your legal fees and disbursements are included in the house price.


11. Utilities

Along with your possession letter, you will receive a reminder list to switch over all utilities. Please contact the utilities providers in order to activate services for your home.


12. City Inspection

Once the City has provided your home’s final inspection, your home will be ready for you.


13. Pre-Occupancy Tour

A week prior to your possession, the Quality Assurance Supervisor and your Area Sales Manager will take you on a tour of the home. Any additional attention required at this stage will be noted and provided to the Construction Manager for completion.


14. Welcome Home

Your building team will take you through your new home at possession.


15. Quality Assurance

Within 3 weeks of your possession, our Quality Assurance Supervisor will come to your new home and show you how to care and maintain your beautiful new home. Every Parkwood home is covered by a comprehensive, one year warranty for workmanship and material, which ensures your home, is running efficiently and to our high standards. We also provide you with a 5 year Structural Warranty through the Alberta New Home Warranty Program.

At the orientation, you will be shown how to make warranty requests 24/7, via phone, fax or email.